How do you know whether or not the therapy you choose will be helpful for you? Research has shown that therapy is often effective in reducing distress, but everyone and every service differs.

In keeping with good practice, I routinely evaluate all my therapeutic work to monitor and improve the quality of the service. I ask people, if they are willing, to complete self report questionnaires about their mood. These are standardised questionnaires used by health professionals in the NHS to assess distress, therapy outcome and the relative performance of services. These measures are completed before, during and after therapy so that clients and I can see, discuss and reflect on changes made. Discussing therapy progress regularly promotes safe, useful and effective therapy. The use of these questionnaires allows referrers, like GPs or solicitors, to see the quality of therapy.

For BUPA registered clients, with client consent, I submit anonymised outcome data to BUPA’s national mental health registry. This allows BUPA to monitor the quality of my work and collect valuable information about mental health and therapy outcomes.

Client attendance

People attend anything between 2 and 24 therapy sessions with me, with follow up sessions if this seems helpful. The average number of sessions attended by my clients is 12.

Client satisfaction

All clients who attend more than 2 sessions are sent anonymous satisfaction questionnaires 3-6 months after their last therapy session. Up to and including July, 2014, 51% (27) returned their questionnaire:

100% would recommend this service to a friend either  “Yes definitely” (63%) or  “Yes, I think so” (37%). No one replied “No, I don’t think so or “Definitely not”.

100% would  use the service again, either  “Yes definitely” (61%) or  “Yes I think so” (39%). No one replied “No, I don’t think so or “Definitely not”

60% were very satisfied, 26% satisfied and 4% had mixed feelings about the service or therapy they received. No one was dissatisfied or very dissatisfied.

70% felt they had been involved in making choices about their treatment and care at all times, and 30% felt involved most of the time.

74% were very satisfied, 18% satisfied and 4% had mixed feelings and 4% were dissatisfied with their wait for a first appointment

88% felt the service offered was good value

Client’s comments

“I found CBT extremely useful and interesting. I liked Dr Taylor and felt able to talk openly with her.” (C1)

“I am able to manage and recognise feelings before escalation. The therapy was much harder in terms of mental work than I anticipated. My view of life is much clearer and calmer now” (C2)

“I found it helpful and made me think logically more..Emma is very calming and I felt I could open up with ease.” (C3)

“It all helped. I was initially sceptical and found it hard particularly to start with, to relax and open up. But I was determined to be honest and to be brave. I was definitely helped.” (C4)

“Very positive, the assessment was spot on and therapy focused on the issues I needed help with”(C5)

“I enjoyed the experience and its certainly helped me to adjust the way I saw some things” (C6)

“Very good, I learned a lot about myself but was also guided effectively to understand the process” (C7)

Client’s advice to people considering therapy
Client’s have kindly provided the following advice for people about to come to therapy:

“They have to put the work in themselves. They have to accept they will be tired. Therapy is a process and has to be followed through”

“Don’t go with preconceptions- be open-minded and receptive to whatever direction the therapy goes in”

“Don’t be afraid to ask questions-this will only help you to get the best out of therapy.  Expect to have to do work between sessions”

“Important to be honest and open with the therapist”

“Based on my experience, I would advocate to any new client that they would be in good hands who have a real professional approach to the wellbeing of clients”